About Commfides Personal e-ID
Smart card reader and distribution are included in the price. Alternatively, the product can be delivered from our office at Lysaker, in person. The price applies regardless of whether you choose shipment or personal collection – no extra costs. The product is valid for 3 years.
- Personal digital ID: Commfides Private e-ID is your electronic credential, similar to BankID.
- A physical product: The e-ID is delivered on a smart card with an associated card reader for use on a PC. The PIN code is sent separately.
- Delivery time: The e-ID is normally sent within 4 working days after the order has been received.
- Delivery:
- Shipping: Before the eID can be sent to you, you must complete an ID check by visiting an optional post-in-store. Once the ID check has been approved, we will send the e-ID and PIN code to your registered address.
- Personal pick-up: You can pick up your eID in person at our office (Lysaker) as soon as it is ready.
- Support: We offer Norwegian support every weekday from 08:00 – 17:00.
Phone: +47 21 55 62 60
E-mail: servicedesk@commfides.com
Digital ID
Areas of usage
Use your digital ID in over 1,500 Norwegian public services via ID-porten, for example:
The Norwegian Tax Authorities
Check your tax return, change your tax card etc.
NAV
Check information about social security, parental benefits, pensions, etc.
Digital prescription
Download digital prescriptions at helsenorge.no.
Loan Fund
Apply for or manage loans with Lånekassen.
This is how it works:
1. Order
Fill out the order form here and submit your order.
2. Pay
Pay online with your bank card.
The amountis reserved in your account and will only be deducted when the eID is produced.
Your payment is encrypted and secure with SSL/TLS technology.
3. ID control & reception
You will receive a pick-up code from Commfides that you can take to any Post in store, together with your national ID card or passport for an ID check. When the ID check has been approved, the in e-ID to your registered address.
Trust1Connector
Are you using your eID to log in to public sites via ID-porten?
Then you need to download Trust1Connector to your PC, a free plug-in that is easily downloaded and installed on your PC.
Frequently asked questions about Personal eID
An increasing number of public services from the state, county and municipality are wholly or partly online. An electronic ID confirms that you are who you say you are, and is currently required to access these services.
Commfides is one of four Norwegian providers of eID, delivering a personal electronic ID with the highest level of security, including access to healthcare services.
Commfide’s Personal eID is stored on a USB stick that is inserted into your computer. When you log in to public services through the ID port, you will be asked for a login method. With Commfides’ solution, you only need to enter your PIN code to log in.
Technically, a Personal eID is a digital certificate, a data file containing personal information and a confirmation of your identity. The identification process, which includes checking your passport, is important because it is the basis for this confirmation.
Identity theft is a growing social problem. If fraudsters gain access to your digital identity, the worst-case scenario could be that your bank account is emptied or that sensitive personal data goes astray.
A Commfides Personal eID can be used to log in to all public services, but not to log in to the bank. This makes ID theft less attractive, and both your money and personal data are more secure. Commfides Personal eID can be used in the ID port, which provides access to over 1,500 public services.
Commfide’s eID makes it easy to log in to public services online via the ID port. Some of the most popular services are Altinn, Skatteetaten, NAV, Lånekassen, Mine presepter, Samordnet opptak, Legemiddelverket and a number of municipal portals.
You can use eID to submit your tax return, change your GP, apply for a kindergarten place, change your address or apply for a student loan. Commfides Private e-ID provides access to public services at all security levels. Private e-ID can also be used for digital signing.
You order your electronic ID on our Order form for Commfides Personal eID. To place an order, you must provide a Norwegian social security number or D number.
Your e-ID is issued on a smart card. You can pick it up at Commfides’ offices in Lysaker or have it sent by Posten’s PUM service to the post office linked to your registered address. In any case, you must present a valid passport or national ID card upon collection.
Commfides Personal eID can be ordered by anyone with a Norwegian social security number or an active D-number.
Yes, children and young people can get Personal eID from the age of 12. For children and young people between the ages of 12 and 15, parental consent is required. A bank connection is not required to order a Privat e-ID for children and young people.
No, you can live in another country, as long as you have a Norwegian social security number or active D-number, as well as a valid passport/national ID card to retrieve the e-ID. You must then travel to our office at Lysaker, just outside Oslo, to collect your e-ID. Delivery is agreed with the support department after ordering.
No, the e-ID cannot be sent by post outside Norway. The e-ID must be delivered to the recipient’s registered address in Norway, or alternatively delivered physically to the recipient upon presentation of valid identification. The delivery process is regulated by the eIDAS Act, which applies throughout the EU.
No, the current version of Privat e-ID cannot be used for mobile devices, as it is a physical product (smart card) that connects to a PC via a card reader.
No, the current version of Privat e-ID cannot be used for MAC. The e-ID is only compatible with Windows PCs. Please contact Commfides support if you have any technical questions.
Once you have received your e-ID, you need to install a plug-in on your PC that is required for the PC to be able to read your ID. The plug-in is called Trust1Connector and is free – you can easily download it by clicking on the link here.
Once Trust1Connector has been installed, go to the service you want to identify yourself on and select “Commfides” as your e-ID provider.
When the PC reads the e-ID, you will automatically be asked for a PIN code. Once you have entered the correct PIN code, you will be authenticated and logged in.
Please contact Commfides support if you experience problems logging in.
